Terms of service

Last updated: August 25, 2026

Welcome to RYLOX. The terms “we”, “us” and “our” refer to HONGKONG XC SMART LIMITED, doing business as RYLOX. We operate this website and online store to provide products, information, content, features, tools and services to our customers.

HONGKONG XC SMART LIMITED is a company incorporated in Hong Kong, with its registered office at RM H7,WORKSHOP 20 ON 5TH FLOOR,THE STAR,NO.18 YIP SHING STREET,TSUEN WAN HK. All orders and payments made through this website are processed by HONGKONG XC SMART LIMITED.

By visiting our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on this website. If you do not agree with these Terms, you should not use this website or purchase products from us.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have obtained consent from your parent or legal guardian to use this website.

You agree not to use our website, products or services for any unlawful purpose, and you must not violate any applicable laws or regulations when using this website.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, prices and availability accurately. However, we do not guarantee that product colors or images displayed on your device will be completely accurate, as display settings may vary.

We reserve the right to update, change or discontinue any product at any time without prior notice. Product availability, descriptions and prices are subject to change at our discretion.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. Your order is not accepted until we confirm acceptance of the order.

We reserve the right to refuse, cancel or limit any order for any reason, including suspected fraud, pricing errors, product availability issues, payment issues, shipping restrictions or violation of these Terms.

If we cancel or change an order, we will try to notify you using the email address, billing address or phone number provided at the time of purchase.

4. Prices, Taxes and Payment

Prices shown on our website are listed in the currency displayed at checkout. Unless expressly stated otherwise, prices do not include shipping fees, customs duties, import taxes, local taxes or other charges that may apply to your order.

You agree to provide current, complete and accurate billing, shipping and payment information. You represent and warrant that you are authorized to use the payment method provided.

5. Shipping and Delivery

Shipping and delivery are handled in accordance with our Shipping Policy. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, force majeure events or circumstances outside our reasonable control.

Risk of loss or damage to products passes to you upon delivery, unless otherwise required by applicable law.

6. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Refund Policy. Please review our Refund Policy before making a purchase.

We reserve the right to refuse a return or refund request if it does not comply with our Refund Policy or applicable law.

7. Personal Use

Products purchased from our website are intended for personal, non-commercial use only, unless we expressly agree otherwise in writing. You may not purchase products from us for unauthorized resale, export or commercial distribution.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, videos, software, layout and other materials, is owned by or licensed to RYLOX and is protected by Hong Kong and international intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell or exploit any part of this website or its content without our prior written consent.

9. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, applications or services. We are not responsible for the content, accuracy, policies, security or practices of any third-party websites or services.

Your use of third-party services is at your own risk and may be subject to separate terms and policies.

10. Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products to you. However, all sales made through this website are directly between you and HONGKONG XC SMART LIMITED.

Shopify is not responsible for any product, order, sale, refund, shipping issue, damage, loss or dispute arising from purchases made from RYLOX.

11. Privacy

Your submission of personal information through this website is governed by our Privacy Policy. By using this website, you acknowledge that you have reviewed our Privacy Policy.

12. User Comments and Feedback

If you send us feedback, reviews, suggestions, ideas or other submissions, you grant us the right to use, reproduce, edit, publish, translate, distribute and display such content for any lawful purpose, without restriction or compensation to you.

You agree that your submissions must not violate any third-party rights, contain unlawful or harmful content, or include viruses, malware or misleading information.

13. Prohibited Uses

You must not use this website or our services for any unlawful purpose, to violate any applicable laws or regulations, to infringe intellectual property rights, to submit false or fraudulent information, to upload harmful code, to collect personal information of others, to interfere with website security, or to engage in spam, phishing, scraping, crawling or other abusive activity.

We reserve the right to suspend or terminate access to our website or services if we believe you have violated these Terms.

14. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times or availability.

We reserve the right to correct any errors, update information, cancel orders or change product details at any time without prior notice, including after an order has been submitted.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services and products are provided on an “as is” and “as available” basis, unless expressly stated otherwise.

We do not guarantee that the website will be uninterrupted, secure, error-free or free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws that cannot be excluded or limited by contract.

16. Limitation of Liability

To the fullest extent permitted by applicable law, RYLOX, HONGKONG XC SMART LIMITED, our directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or goodwill, arising from your use of this website or purchase of products from us.

Our total liability for any claim relating to your order will not exceed the amount you paid for the product giving rise to the claim, unless otherwise required by applicable law.

17. Indemnification

You agree to indemnify and hold harmless RYLOX, HONGKONG XC SMART LIMITED, our affiliates, directors, officers, employees, agents, contractors, suppliers and service providers from any claim, loss, damage, liability or expense arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

18. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

19. Changes to These Terms

We reserve the right to update, change or replace these Terms at any time by posting the updated version on this page. The updated Terms will take effect when posted, unless otherwise stated.

Your continued use of this website after any changes are posted constitutes acceptance of the updated Terms.

20. Governing Law and Jurisdiction

Your order will be processed by HONGKONG XC SMART LIMITED, a company incorporated in Hong Kong.

These Terms of Service, and any purchase, order, payment, transaction, dispute or claim arising from or relating to this website, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

You and HONGKONG XC SMART LIMITED agree that the courts of Hong Kong shall have jurisdiction over any dispute arising from or relating to these Terms, this website, or any purchase made through this website, without prejudice to any mandatory consumer rights that may apply under the laws of your place of residence.

21. Contact Information

Questions about these Terms of Service should be sent to us at:

Business name: HONGKONG XC SMART LIMITED
Trading name: RYLOX
Registered address: RM H7,WORKSHOP 20 ON 5TH FLOOR,THE STAR,NO.18 YIP SHING STREET,TSUEN WAN HK
Email: rylox.store@gmail.com
Phone: +1 (833) 445-1099