Shipping policy

Shipping Policy

At RYLOX, we strive to deliver your ride as quickly and safely as possible. Currently, we focus exclusively on serving the United States market to ensure the highest standard of service and reliable delivery for our riders.

1. Shipping Destinations

We currently ship to the Continental United States (Lower 48 states).

Note: Shipping to Alaska, Hawaii, Puerto Rico, and P.O. Boxes is currently unavailable.

2. Order Processing Time

All orders are processed within 1-2 business days.

Orders are not shipped or delivered on weekends or holidays.

You will receive a notification email with tracking information once your order has been dispatched.

3. Shipping Rates & Delivery Estimates

Mobility scooter orders ship to the Continental United States (Lower 48 states) with a flat $39.99 shipping fee.

The shipping cost is shown upfront before you place your order. There are no surprise oversized-item fees or additional shipping charges added after checkout.

Standard delivery usually takes 3-7 business days after shipment, depending on your location and carrier availability. Delivery dates are estimates and are not guaranteed.

4. Shipment Confirmation & Order Tracking

Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s).

The tracking number will typically become active within 24-48 hours. You can track your package directly through the link provided in the email.

5. Customs, Duties, and Taxes

RYLOX currently ships domestically within the Continental United States (Lower 48 states), so there are no customs duties or import fees for eligible orders.

For products marked "Tax included," applicable taxes are already included in the displayed product price. Any final shipping or order-related charges will be clearly shown at checkout before payment is completed.

RYLOX does not add hidden customs, duties, or tax-related charges after your order is placed.

6. Damages & Missing Packages

Damaged Items: If your order arrives damaged, please save all packaging materials and the damaged goods. Take clear photos and contact our support team at rylox.store@gmail.com within 48 hours of delivery.

Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please contact us immediately so we can assist you in filing a claim with the carrier.